AI Led Care for Chatbot – By TechM, is a solution focused specifically on bringing out benefits of chatbot analytics.

It provides comprehensive and quantitative views around chatbot operational statistics, chat session effectiveness, query slice-dice, user behavior and business related metrics. Additionally it provides predictive trend around chat sessions and customer churn. Diagnosis to the level of each specific chat session helps handle exceptional cases to precision. The solution helps not only in identifying efficiency problems, but it also pinpoints where the chatbot design is going wrong and hence, exactly what/where to fix.

Engineering Features:

• Single analytical view across multiple chatbot implementations in technology agnostic fashion
• Powered by specifically trained AI models in chatbot domain
• Rich, impactful, interactive visual and flexible dashboard design
• Azure AI stack ready solution; Also available as native cloud ready solution
• Blends custom and LLM model adoption feasibility over Azure OpenAI services
• Capability to govern technology agnostic chatbots from consolidated operations, business function level down to each session specific analytics level

Functional Features:

• Governance Dashboard
• Quantitative Analysis
• Performance Analytics
• Predictive Analytics
• Complaint Categories Diagnosis
• Complaint Text Analytics
• Business function specific chatbot analytics
• Session specific analytics