https://store-images.s-microsoft.com/image/apps.36869.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.d62ddbcc-962b-4889-81cf-36393e4b2e1b.cf4e0685-92ea-4208-803e-b0613a4ace55
Call Journey - Leader in Conversation Intelligence and Analytics
Call Journey
Call Journey - Leader in Conversation Intelligence and Analytics
Call Journey
Call Journey - Leader in Conversation Intelligence and Analytics
Call Journey
Conversation intelligence and analytics solution which connects directly with Microsoft
Advanced, continuous customer intelligence derived directly from customer interactions.
Our
software automatically transcribes your customer interactions and analyzes them
to pinpoint the root cause of:
Why customers are calling
Why they’re dissatisfied
Where the effort is
Why they’re calling back
We automate the analytical
heavy-lifting so that our customers can make smarter, faster, higher-impact
decisions about what to solve, what to
digitize, and how to improve customer service.
Not just data and insights, but recommendations
- Customer Intelligence Storytelling: Unlike basic analytics tools, we transform complex datapoints into a compelling story, revealing root causes and actionable recommendations to drive real customer impact.
- Recommendations: Most customer analytics just give you data. We give you direction. Our AI cuts through the noise, uncovering hidden patterns and recommending high-impact customer projects to drive real results
- Customer Friction Score: Our proprietary model analyzes conversations to pinpoint friction, from repeat calls, to difficulties understanding, to self-service struggles. We help you eliminate customer frustration and create more seamless experiences.
- Hybrid PII Redaction: Unlike competitors limited to in-cloud PCI redaction, we secure ALL sensitive data (PCI & PII) across any deployment model - both cloud and on-premise/in the customer’s environment.
Impact Measures:
- 26% revenue
- 220% churn reduction
- 26% efficiency
Leveraging advanced AI technology, Call Journey CI, the leading provider of conversation intelligence solutions, empowers businesses to unlock valuable insights from their customer interaction data, illuminating the following key areas:
1. Customer Azure utilization for:
- Data and audio storage and driving greater insights via analytics from the Azure Machine learning studio solution
2. Business Applications with interaction data being added to:
- Customer Insights
- Customer Service Insights
- Dynamics 365 Marketing
- Sales Insights
- Dynamics Customer Experience
3. Power Platform utilization covering:
- PowerBI for trend analysis and visualization
- Power Virtual Agents adding speed to bot deployment via conversation insights
https://store-images.s-microsoft.com/image/apps.46290.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.d62ddbcc-962b-4889-81cf-36393e4b2e1b.fa0a9064-d23e-41ce-b372-099775db6a4a
https://store-images.s-microsoft.com/image/apps.46290.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.d62ddbcc-962b-4889-81cf-36393e4b2e1b.fa0a9064-d23e-41ce-b372-099775db6a4a
https://store-images.s-microsoft.com/image/apps.5410.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.bb30d213-88a1-48dc-8b6a-3b911b3c0638.9ecadf22-3f3e-49e0-8e64-889c74fb2520
https://store-images.s-microsoft.com/image/apps.36395.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.bb30d213-88a1-48dc-8b6a-3b911b3c0638.900c9fef-69a2-4a66-9ec4-6d012d941385
https://store-images.s-microsoft.com/image/apps.11858.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.c0f955cb-f624-4321-b08d-a9185d4310fb.c1939599-b9c0-499b-8ed9-be54ad6f1d01
https://store-images.s-microsoft.com/image/apps.38230.c6ab3d77-8e25-4ae3-be8d-4c60667ce8a8.c0f955cb-f624-4321-b08d-a9185d4310fb.27ca50af-d8b4-4c4d-ae9d-802a8788bca7
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