NiCE Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, we deliver AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

NiCE Cognigy’s AI Agents Supercharge Your Customer Service

Industry-specific pre-trained AI Agents
Multilingual call and chat support (100+ languages)
Seamless integration with existing enterprise systems
Absorbs enterprise knowledge to accurately answer any customer query
Real-time assistance and actionable service insights for human agents

Business Impact for our Customers:

30% CSAT improvement
15% shorter average handling time (AHT)
99.5% faster response time

Accelerate time-to-value with our turnkey solutions for your industry

Natural, humanlike voice and text dialogues
30+ channel connectors (phone & digital messaging)
Plug-and-play contact center connectivity
Award-winning NLU 100+ languages
Low-code graphical editor
100+ prebuilt backend and third-party integrations
Multi-model LLM orchestration
Available as SaaS or on-premises
Built-in conversational analytics and business dashboard
SOC 2 & ISO certified, GDPR and HIPAA compliance

Additional Resources:

https://www.wetransact.io/

NiCE Cognigy AmericasCognigy

NiCE Cognigy Americas

Cognigy

NiCE Cognigy Americas

Cognigy

NiCE Cognigy Americas
Cognigy