Advanced analytics and reporting for Microsoft Teams

CyReport is aimed at business users who require an easy-to-use workplace analytical and reporting solution to provide business insights into your Microsoft Teams productivity, interactions, trends, call quality, call queues, communication costs and much more.

What gets measured gets managed. CyReport helps you monitor the Key Performance Indicators that drive your business and test the impact of strategies to improve them.

Business Problem

Business owners want to know how their Microsoft Teams users are performing, where they are spending time, with whom and where to improve. CyReport provides powerful visual analytics on Teams data for performance and usage.

Act on the facts - CyReport key features include:

Wide range of customisable reports to review your business performance

Itemised user information including Call activity by call type including Incoming, Outgoing and Internal
Teams call types by Call type showing PSTN, peer to peer and conference
Call Queue statistics with key features including:

Report on Queue and Auto Attendant
Summary and Itemised Reports by Call Results including Answered, Voicemail and Abandoned
Queue time statistics
Call duration statistics

Chat Messages including

Number of chats
Chat mentions
Chat Type (in channel, group or 1on1)
Does the Chat have attachments? Are chats flagged as important?
Chat reactions like heart, sad, angry, laugh, surprise etc

Powerful report designer and generator for detailed analysis
Fast and simple search functions to drill down into the insights you want
Microsoft Teams Adaptive Cards provide intelligent updates and share reports amongst your channels and users
Microsoft Teams Configurable Tabs allows relevant reports and dashboards to be added to Teams channels

Auto-scheduling of reports to the right people in your organisation

Limitations, conditions, and exceptions

CyReport requires your general administrator to authorise Cytrack access to your Microsoft Teams usage metadata which is then incorporated into CyReport reporting services for your analysis and review.

CyReport Analytics and Reporting for Microsoft TeamsCyTrack

CyReport Analytics and Reporting for Microsoft Teams

CyTrack

CyReport Analytics and Reporting for Microsoft Teams

CyTrack

CyReport Analytics and Reporting for Microsoft Teams
CyTrack