Elevate Business Operations with Sophisticated Agent AI Solutions

Helvia.ai Agent Platform empowers organizations to rapidly design, deploy, and monitor AI-powered conversational agents at scale, without the need for specialized coding or deep AI knowledge. Built with enterprise-grade security and best-in-class integration, Helvia.ai enables everyone to build with AI and drive impactful automation across a wide range of channels and business scenarios.

Key Features

Helvia.ai Agent Platform is organized into three main functional spaces: Agent Designer, Observatory, and Workspace Configuration.

Agent Designer

Design, Integrate, and Deploy AI Agents Faster Create, customize, and deliver powerful agents for every business need with intuitive no-code and low-code tools.

No-code/low-code editors for rapid agent creation and customization
Flexible integration with CRMs, ticketing systems, and internal APIs
Combine Generative AI question-answering with workflow-based dialogues and actions
Instantly connect and process data from KBs, databases, PDFs, and more
Multi-language support with automatic detection and translation-friendly authoring
Ready-to-use deployment across websites, mobile apps, and messaging channels (Teams, Slack, WhatsApp, etc.)
Escalation flows to live human agents across any support platform, with context-aware routing

Agent Observatory

Monitor, Analyze, and Optimize Performance Gain complete visibility and actionable insights on all conversations and agent operations.

Advanced conversation detail and filtering, including full chat histories and sentiment analysis
AI-powered business insights: automated topic modeling, tagging, categorization, and compliance flagging
Real-time and customizable analytics dashboards with out-of-the-box and custom reporting
Automated content and model evaluation (including proprietary RAG/LLM testing and optimization)
Built-in testing suite with instant chat unit testing and performance metrics

Administration

Enterprise Security, Control, and Flexibility

Single Sign-On (SSO) with Microsoft and Google

Fine-grained Role-Based Access Control (RBAC) for user and group management

Detailed audit logs, scheduled backups, and automated uptime monitoring

Centralized media library and integration APIs
Custom configurations for workspaces, integration endpoints, and tenant management

AI Excellence Highlights

Unlock advanced AI and platform features for best-in-class automation and flexibility:

LLM-agnostic: seamlessly connect to leading Large Language Models (Azure OpenAI, OpenAI, Google Gemini, Anthropic, Hugging Face, Meta Llama, IBM watsonx, and more)
Built-in proprietary RAG+C pipeline for premium-quality, context-aware question answering
Full transparency and control of models and parameters via no-code configuration
RAG Buddy technology for token optimization (caching, auto model-switch between LLMs/SLMs, and automated evaluation)
Automated evaluation of generative responses using the innovative GRACE method for quality assurance
Ability to connect your own RAG systems for total control over data and models
Secure, reference-backed answers with citation, context handling, and real-time query rewriting

Sample Use Cases

Customer Service Automation: scalable agent support with instant response, 24/7 availability, and seamless escalation to human agents
IT & HR Helpdesk: automated triage, ticketing, and knowledge base integration for employees
Banking, Insurance & Finance: secure, compliant customer engagement, transactional support, and intelligent workflow automation
E-commerce & Retail: product recommendations, order status, Q&A, and proactive customer engagement
Healthcare & Public Sector: information delivery, appointment scheduling, and regulatory-compliant virtual assistants
Internal Process Automation: integration with CRM, ERP, and ticketing for streamlined business operations
Multi-lingual Support: consistent, high-quality experiences across global audiences and languages

Get started and empower your business with Helvia.ai—Enabling everyone to build with AI.

www.helvia.ai | contact@helvia.ai

Helvia.ai Agent PlatformHELVIA TECHNOLOGIES IKE

Helvia.ai Agent Platform

HELVIA TECHNOLOGIES IKE

Helvia.ai Agent Platform

HELVIA TECHNOLOGIES IKE

Helvia.ai Agent Platform
HELVIA TECHNOLOGIES IKE