There’s been a dramatic rise in operational complexity in today’s world - problems are often cross-functional, difficult & time-consuming to resolve. smartQED's visual workspace helps operations & support teams solve problems faster, with ML-based recommendations from prior issues. Get clear visibility into complex investigations with much less effort, improving productivity & customer satisfaction for your business.

The Problem

Traditional incident tracking tools are text-based systems to record updates in a linear way, with many pain points:

Slow communications: Incident tickets get long & convoluted for complex problems with multiple investigators, and take up too much time to read & understand.
Unreliable keyword searches: If a similar problem happens again, prior incidents are searched to check if they can help, but manual keyword searches are highly dependent on the user's skill level.
Inefficient knowledge reuse: If found, past incident reports need to be read (again!) to understand the earlier symptoms & actions. This process is inefficient & delays resolution.

Our Solution

smartQED transforms the problem-solving process with its ML-powered visual workspace combining Investigation Maps™ & Machine Learning for faster collaboration & quicker resolutions by teams. Here’s how:

Methodical Cause Analysis: Use Investigation Maps™ to visualize & explore potential causes of a problem systematically - the strategy is clear to all.
Efficient Collaborative Investigations: Entire teams can jointly analyze problems with relevant data in a 360° view across your system. Get your teams on the same page by easily tracking tasks & statuses.
Automated Real-time Reporting: Stakeholders get clear visibility into investigation progress with periodic summary / detailed reports.
Augmented Intelligence: Powerful AI/ML capability embedded in smartQED analyzes historical data in Investigation Maps™ to generate cause & solution recommendations for new problems, and keeps improving over time!

Our solution applies to IT Operations, DevOps, Service Providers, Financial Systems, Healthcare, Transportation, Aerospace & more. Businesses experience reduction of upto 60% in resolution times & 30-40% in manual effort with smartQED. Let our innovative technology augment your team’s intelligence, making your operations simpler, efficient, & effective.

Click GET IT NOW to try the smartQED app for free, and Fix It Fast!

smartQED Free AppsmartQED Inc.

smartQED Free App

smartQED Inc.

smartQED Free App

smartQED Inc.

smartQED Free App
smartQED Inc.