SP IT Helpdesk is a SharePoint app that streamlines IT support and service management by centralizing ticket tracking and resolution within your Microsoft 365 environment. Built on SharePoint, Microsoft Teams, and the Power Platform, it provides an out-of-the-box solution that improves IT efficiency and user satisfaction.

By automating helpdesk processes and consolidating support requests into one system, SP IT Helpdesk enhances your team’s ability to respond quickly and resolve issues without the hassle of disjointed tools or manual tracking.

Key Features

Centralized Ticket Management: Log, assign, and track support tickets in one place.
Automated Workflows: Route tickets to the appropriate IT personnel.
Knowledge Base Integration: Store FAQs and self-help guides for quick issue resolution.
Performance Metrics & Reporting: Monitor ticket resolution times and agent performance.
Microsoft 365 Integration: Access tickets directly within Teams and SharePoint.

Key Benefits

Increased IT Efficiency: Automate ticket handling and escalation.
Enhanced User Satisfaction: Resolve issues faster with streamlined workflows.
Reduced Manual Workload: Automate repetitive tasks and responses.
Data-Driven Decisions: Analyze helpdesk performance through interactive dashboards.
Leverage Your Microsoft Investment: Operate within your existing environment.

Is SP IT Helpdesk a fit for your organization?

If your organization uses Microsoft 365 and wants to modernize IT support, SP IT Helpdesk is the right choice. It’s especially valuable for:

IT Departments: Manage internal support tickets and requests efficiently.
Service Desk Teams: Centralize support and track performance.
Organizations with Remote Teams: Offer consistent support regardless of location.
Government & Non-Profits: Optimize IT resources while minimizing costs.

Natively Built on Microsoft 365

All SP Marketplace products are no-code solutions natively built on the Microsoft 365 Platform. Each module is built using SharePoint, Power Automate, Power BI and MS Teams. The benefits of this approach are:

All documents, data and the product itself reside on your Office 365 Tenant, not a third-party cloud
Sign-ons and governance is done through your existing Active Directory
Higher user adoption rates because it is a natural part of your Office 365 environment.
The product is 100% customizable by Power Business Users
It evolves over time with the Microsoft 365 Platform to take advantage of new capabilities provided by Microsoft.

Learn more at https://www.spmarketplace.com/sharepoint-helpdesk.html

Case Study #1 at https://www.spmarketplace.com/uploads/2/2/1/5/22150712/sp_marketplace_case_study_networked_energy_services__nes__corporation_final.pdf

Recent articles at https://www.spmarketplace.com/blogs-ehs.html

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