https://store-images.s-microsoft.com/image/apps.12589.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.47ff20e6-bed2-4657-85ae-5bdb38752d4a

AMC's DaVinci for Dynamics 365

AMC Technology

AMC's DaVinci for Dynamics 365

AMC Technology

CTI for Dynamics 365 | Cloud & Premise integration for Avaya, Cisco, Genesys, Amazon, Five9 & More

AMC Technology’s DaVinci for Dynamics 365 enhances the customer and agent experience through our Interaction Orchestration platform, providing advanced CTI features like screen pop, click-to-dial, activity tracking, along with more advanced flexible capabilities like comprehensive reporting and proactive customer care.

DaVinci's unique app-based approach, supports integration with premise telephony like Cisco, Avaya, Five9, as well as cloud-based CCaaS like Twilio, Amazon Connect, and Genesys.

Create a full omnichannel experience with voice and digital channels like SMS and chat within Dynamics 365 to increase agent productivity, improve the agent and customer experience and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar with the ability to support customers on their preferred channels.

Benefits:

  • Improved Agent Experience
  • Improved Customer Experience
  • Migrate from Premise to Hybrid to Cloud
  • Easy to Configure and Deploy
  • Out of the Box or Custom Use Cases


https://store-images.s-microsoft.com/image/apps.13532.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.66253ce9-fc36-4f65-b275-62e55ab04296
/staticstorage/b139d09/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.13532.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.66253ce9-fc36-4f65-b275-62e55ab04296
/staticstorage/b139d09/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.42116.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.77caafa5-8e88-443b-a269-1c569900805c
https://store-images.s-microsoft.com/image/apps.63579.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.3616fa37-8835-4d1f-a11c-51639f962f20
https://store-images.s-microsoft.com/image/apps.54273.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.a8e844f7-7bb5-4510-92dd-83a4244aae0a
https://store-images.s-microsoft.com/image/apps.61861.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.9dfbe740-4f21-443a-babd-960ad5f8256c
https://store-images.s-microsoft.com/image/apps.63196.9330039a-689f-4039-804d-5a30cd973c6f.f9869988-d8e6-4a00-8419-c39634ac9899.b05e27c5-4914-4c26-935c-5025744bcf44