OVERVIEW:

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

• Works with calling plan, operator connect, and direct routing

• Fully integrated into the Office 365 ecosystem

• Hosted in the Azure cloud in the UK, Switzerland, or Germany (EU)

• Lean design that is fully integrated into the Teams client

• Easy administration that automatically syncs with your existing Teams and Azure configuration and extends it with role-based access

• In-depth analytics data

• Fast deployment and flexible licensing

Key Features of Luware Nimbus:

• Intelligent routing: Route calls and tasks to the most qualified agent based on agent skills, caller priority, or custom parameters such as country code.

• Drag-and-drop workflow editor: Quickly create and customize efficient workflows.

• No-code automation: Quick and easy automation and integrations via the Power Platform.

• Live and historical analytics: Detailed analytics on call volume, presence status, and workload for your agents and service lines.

More information at luware.com/en/solution/nimbus