osTicket is an open-source ticketing system that is provided as-is without any warranty. Users are encouraged to review and understand the software's capabilities, limitations, and security considerations before implementation. The use of osTicket or any modifications made to it are at the user's own risk. This software provides a user-friendly interface for creating, tracking, and managing tickets received from multiple sources, ensuring efficient handling of customer queries. Through customizable workflows, users can define ticket statuses, priorities, and automation rules to optimize their support operations.

Features of osTicket:

• Users can create tickets through various channels (email, web forms, etc.) and manage them efficiently within the system.
• Tickets can be assigned to specific agents or teams, allowing for collaboration and communication among support staff to resolve issues.
• The system allows customization of workflows, ticket statuses, priorities, and templates to fit specific business needs.
• Automation features enable tasks such as ticket routing, auto-assignment, and automated responses to streamline support processes.

Disclaimer: osTicket® is an open-source support ticket system. osTicket is a registered trademark of its respective owners and is used here for informational purposes only. Any trademarks, service marks, product names, or named features are assumed to be the property of their respective owners, and such use is not intended to imply any relationship or endorsement unless otherwise stated.