Call Centres in large providers play a very important role of providing human interaction to the patients in need, when they are not in the hospital. THB's call centre product empowers the call centre agents with the right insights and data so that they can provide a more personalised experience to the patients. The unique patient one view enables the call centre agents to know all the relevant information about the patients. The detailed analytics help measure the productivity and ROI for several services being served through the call centre.