ELMA™ (Advanced Admin Centre for Microsoft Teams) is a robust application designed to empower administrators and IT professionals with advanced management capabilities for Microsoft Teams. It provides a comprehensive suite of features that streamline the IT administration and configuration of various aspects within Microsoft Teams. Key features of ELMA include: User Calling and Voice Routing Policies: ELMA allows administrators to manage user calling features and voice routing policies within Microsoft Teams. This includes configuring call settings, call forwarding, voicemail, and other communication preferences for individual users or groups. User Provisioning: ELMA simplifies the process of user provisioning in Microsoft Teams. Administrators can efficiently create and manage user accounts, assign licenses, and control access rights. This streamlines the onboarding and offboarding processes, ensuring smooth user management. Phone Number Management: ELMA enables administrators to assign and manage phone numbers for users. This includes phone system administration, direct routing for connecting external telephony providers, and inventory management for external phone numbers. It provides flexibility and control over the phone system configuration. Bulk Assignments: To handle large-scale operations efficiently, ELMA offers bulk assignment capabilities. Administrators can apply settings, permissions, or configurations to multiple users or resources simultaneously, saving significant time and effort. Call Queue and Auto Attendant Management: ELMA facilitates the management of call queues and auto attendants within Microsoft Teams. Administrators can configure and customize call routing, greetings, menu options, and other interactive voice response (IVR) settings, ensuring a seamless caller experience. Backup and Restore: ELMA provides backup and restore functionality for call queues and auto attendants. Administrators can create snapshots of configurations and restore them when needed, safeguarding against accidental changes or data loss, thereby ensuring business continuity. Resource Delegation: ELMA allows administrators to delegate management responsibilities to non-admin users based on country and resource type. This feature enables distributed administration, empowering specific users to handle certain tasks while maintaining overall control and security. Emergency Location and Network Infrastructure Management: ELMA provides tools for managing emergency locations and network infrastructure within Microsoft Teams. Administrators can create and maintain emergency locations in bulk, ensuring compliance with regulations and facilitating emergency services. Additionally, ELMA offers a customized solution for automatic network discovery, simplifying network setup and configuration. ELMA™ primarily benefits administrators and IT professionals responsible for managing and maintaining Microsoft Teams environments. These users may be part of organisations of any size, ranging from small businesses to large enterprises. ELMA provides them with advanced tools and capabilities to streamline their administrative tasks, improve efficiency, and maintain control over Microsoft Teams deployments. ELMA addresses several key customer needs and pain points in Microsoft Teams administration: Simplified Management: ELMA offers a centralised and user-friendly interface that simplifies the management of user calling, voice routing, provisioning, and related tasks. It eliminates the need for manual and complex configurations, saving time and effort for administrators and reducing the chances of errors. Scalability and Bulk Operations: With features like bulk assignments and bulk creation of emergency locations, ELMA enables administrators to efficiently handle large-scale operations in their Teams environment. This addresses the pain of individually managing numerous users or resources, providing a more streamlined approach that improves productivity. Enhanced Control and Customization: ELMA provides extensive control over various aspects of Microsoft Teams administration. Administrators can customize settings according to their organization's specific requirements, ensuring a tailored experience that aligns with their business processes and policies. This allows for better governance.