In today's digital world, protecting your reputation and revenue matters more than ever. Just After Midnight were born in the cloud era and, across three continents, we have a team full of experts with in depth knowledge of Azure cloud solutions ensuring we safeguard your mission critical applications. "Always on" is part of our DNA and 24/7 support means a real person proactively dealing with any potential issues unlike old guard hosting companies and other MSPs who rely on waking up an on call engineer. We not only specialize in Azure Managed Service Support we also support the applications which drive your websites and applications with expertise in leading platforms such as Sitecore, Drupal, Umbraco and other custom applications. We are known for our work teams in scale-ups, digital product companies, and digital transformation divisions within larger enterprises. We also work with digital agencies and their clients. We are proud of our record in helping our customers meet their goals and challenges and we pride ourselves on being easy to work with and our approach is to make you feel that we are part of your team. Our approach: 1. Onboarding - Technical: Meet with customer teams to understand the specifics of the solution from solution architecture and cloud services to incident reviews. - Operational: Producing runbook to assist our Incident Managers and Level 1 and 2 support teams to diagnose and fix issues in the shortest possible time-frame. - Communications: Setting up support communication channels and communication plan details of all internal and external stakeholders for any issues. 2. Maintenance - Monitoring and alerting provision using Azure services. - Patch Management definition and setup of Azure Services and Operating systems - Backup configuration and management including defining retention policies for Azure Services - Event scheduling and administration - The scheduling and executing of system events such as batch processing, system back-up or mass data transfers where not automated. 3. Incident Management - Just After Midnight has developed a robust set of processes for incident management that is both proactive on system status monitoring and efficient when reacting to other support enquiries and requests. - Defined SLAs around availability and incident management. - Our average response time over the last 2 years is less than 6 minutes. - Our average fix time is under 20 minutes. 4. Security - Just After Midnight is ISO 27001 and Cyber Essentials certified and takes security very seriously - Our three-tiered VMaaS (vulnerability management as a service) takes the pressure off your team, allowing you to focus on your key objectives. We actively scan your sites and assets for vulnerabilities simplifying and managing the steps to compliance and security peace of mind. 5. Reporting - Standard Monthly Reports including service and solution recommendations. - Live communication and management if P1 incidents provide real time updates with an estimated restoration time. A post incident report will be sent within 24 hours. Additional Benefits In addition to our Premium Support services Just After Midnight help our clients create real business benefit from the cloud; - Just After Midnight can help architect, design and build your new application or migrate your existing solution. - We can take your existing monolithic application and re-factor to use microservices for reduced cost and increased agility - Additional DevOps services can be provided in areas such Infrastructure-as-Code (IaC) and Continuous Integration and Delivery