The traditional approach to Voice of Customer (VOC) is outdated, expensive and inefficient. We flip the approach to VOC on its head. 

Kapiche is a new way to make sense of customer feedback data to improve decision making and impact your company’s bottom line.

Kapiche is designed to uncover the actionable insights in customer feedback from any source, enabling you to make strategic decisions that have the biggest impact on customer satisfaction and overall revenue growth.

At the heart of Kapiche is a state of the art AI-powered Natural Language Processing and Analytics engine, capable of ingesting and analysing thousands of structured and unstructured text data points in seconds to find the actionable insights. Unlike other solutions, Kapiche doesn't need any complicated setup or customisation to your particular data domain or business. You can get up and running with Kapiche in minutes.

Use Kapiche to answer your strategic CX questions:

• What can we do to improve customer experience?
• How do we increase our NPS/CSAT/CES score?
• Which product features and changes should we prioritise on our roadmap?
• How do we improve our communications, acquisition & retention campaigns using real world customer understanding?
  
• What are the main issues driving customer contact for support issues? 

• How do we make strategic customer decisions that positively affect revenue?

Plug in qualitative and quantitative customer feedback, plus operational data from disparate systems to get a complete picture of your customer experience. In minutes.