VIAcode’s ITSM Connector provides a simple, streamlined integration between common ITSM (ticketing) systems and Microsoft’s Azure resources and tools ensuring improved visibility and productivity relating to Azure cloud operations and management.  

Supported integrations include:

• Azure Monitor

Your Azure Monitor alerts (Metric, Log Analytics, Activity Log etc.) will be automatically created in your ticketing system with detailed information for incident triage.

• Azure Cost Management

Budget based Cost Alerts will appear in your ITSM system as they are generated in Azure.

• Azure Advisor

Cost, Performance, Reliability and Operation Excellence recommendations will appear as a ticket in your ITSM system to work on them as an incident.

• Azure Security Center

Two-way integration with security threats (alert) and recommendations.

• Azure Sentinel (Coming Soon)

Integrate cloud native SIEM with your ticketing system.

VIAcode’s ITSM Connector for Azure can integrate all/any Azure Signals with following ITSM software:

• ServiceDesk Plus MSP
  
• VIAcode Incident Management System for Azure
• ServiceNow (Coming Soon)
• Zendesk (Coming Soon)
• Remedy (Coming Soon)

Click here to contact VIAcode for more information or inquire about integration with your ITSM