TL;DR:

Solgari transforms Microsoft Teams into an AI-optimised customer engagement platform. Enable every employee to handle voice, chat, SMS, WhatsApp, Facebook Messenger, Line, WeChat, and email – all within Teams. Go live in under 24 hours, built on Azure and integrated with your CRM. No new infrastructure. No retraining. No rip-and-replace.

What Is Solgari?

Solgari turns Microsoft Teams into a company-wide CX platform. Any user – not just contact centre agents – can manage omnichannel conversations and AI-generated insights directly from Teams, with full compliance and CRM connectivity.

Who Is It For?

Microsoft-first organisations seeking scalable, secure CX
Businesses needing rapid AI rollout without tool sprawl
Teams aiming to unify customer-facing comms across departments

Why Buyers Choose Solgari

Deploy Fast: Go live in hours via Azure Marketplace
Microsoft Native: Built for Teams, M365, Azure, and D365
AI-First: Auto-summary, translation, transcription, sentiment detection, and generative AI chat
Organisation-Wide Usage: Lite licences cover 75–95% of users at ~10% of Enterprise cost
CRM-Integrated: Seamlessly connects to D365, Salesforce, HubSpot, ServiceNow, or standalone setups
Compliance Ready: Hosted on ISO-certified Azure, GDPR-ready, with enterprise-grade security

How It Works

Interactions across voice, SMS, chat, social, email – all within Microsoft Teams
AI summarises conversations and feeds insights to CRM and other AI tools
Solgari Copilot and GenAI Chat available out of the box
Supervisor dashboards manage queues, sentiment, and team performance
Lite users access full interaction history, reporting, recording, and AI support

Plans

Enterprise / Pro – Ideal for Sales and Customer Service Teams

Voice, SMS, chat + optional social channels
Full recording, archiving, and compliance
AI Copilot and Chat included
Advanced routing, IVRs, outbound campaigns
Supervisor dashboards, analytics, campaign management

Lite – Ideal for Subject Matter Experts and Knowledge Workers

Voice + SMS + optional social channels
AI Copilot assistance
Interaction history, reporting, optional compliant recording
No contact centre infrastructure needed

FAQs

How long is setup? Go live in hours – no integration project needed.
What’s unique? Teams-native platform with omnichannel, AI, and CRM insights in one.
Can employees outside customer service use it? Yes – Lite plans enable voice, messaging, recording, AI, and reporting for any user.
Which CRMs are supported? D365, Salesforce, HubSpot, ServiceNow, or use standalone database.

Why Now?

Buyer journeys are AI-led and sales-rep-light – Solgari supports this natively
Most employees aren’t in contact centres – Solgari empowers them too
Microsoft-native solutions scale faster and integrate deeper

Available via Microsoft

Certified for Microsoft Teams and Microsoft 365
Buy via Azure Marketplace, CSPs, or Microsoft field sellers
Deployed in 40+ countries across finance, healthcare, government, and more

Get Started

Request a demo or visit www.solgari.com . Buying via Azure? See our marketplace buying instructions

Customer Engagement for TeamsSolgari5.0(18 valutazioni)

Customer Engagement for Teams

Solgari

Customer Engagement for Teams

Solgari

Customer Engagement for Teams
Solgari
5.0(18 valutazioni)