AudioCodes Voca CIC is a lightweight cloud-based contact center, with built-in conversational AI, and certified for Microsoft Teams.

With Voca CIC as a native Microsoft Teams application, you can consolidate your unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.

Now agents have real-time access to back-office experts to help improve responsiveness, remove department silos, and improve connection among employees.

Voca CIC uses the tightest integration to Microsoft Teams Phone and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities.

*** Currently, the Voca CIC application is available on Microsoft Teams desktop clients only (not supported on mobile devices)