Introduction

As users move more of their business communication to Microsoft Teams, it makes less sense to maintain a separate phone system for handling regular calls. With Ctelo Business Phone, you no longer have to rely on your mobile operator's business phone solution. The Ctelo cloud telephony platform lets you stream calls to business apps, allowing users to handle calls from within the familiar Teams environment. Administration of Ctelo Business Phone is handled within your company’s Teams environment.

Call handling is easy for all users in Microsoft Teams, and everyone can assist callers collaboratively, taking the caller and employee experience to the next level.

The Ctelo Business Phone admin interface uses native Microsoft Teams functionality to make the administration of all calling features easy for those maintaining the solution. No additional app is needed and all information is stored in the company Office 365 environment.

Ctelo Business Phone is a global cloud service available in the majority of countries around the world. Telecom regulations in some countries might be strict when it comes to connecting phone numbers to a service outside their boarders but also these countries can be added to the service as long as there is a local telecom vendor that can deliver numbers over a SIP Trunk connection.

Users will need a Microsoft Teams Phone Standard License (included in A5/E5), a Ctelo Business Phone License and a telecom agreement for fixed numbers.

Onboarding is done at a fixed fee of EUR 695 per global region (EMEA, APAC and NALA). Invoicing of the onboarding fee and any additional consulting is handled directly by the executing party.