Journey Automation is SOFTEL’s flagship migration orchestration platform, engineered to automate large-scale enterprise transitions across communications, cloud, and infrastructure environments.

Whether moving workloads to Microsoft Teams, consolidating hybrid IT systems, or executing tenant-to-tenant migrations, Journey Automation delivers a structured, repeatable approach designed to reduce effort, risk, and uncertainty.

Key Features:

Automated Discovery & Planning: Identify systems, configurations, and interdependencies with automated tooling—no need for time-consuming manual audits.
Workflow-Driven Orchestration: Define, schedule, and execute migration workflows through configurable modules, ensuring consistency and control at every step.
Policy-First Execution: Enforce organizational and regulatory policies throughout the migration lifecycle—ensuring governance is embedded by design.
Cutover Coordination: Minimize downtime with scheduled, low-impact cutovers tailored to operational windows and business constraints.
Progress Tracking & Reporting: Gain real-time visibility into project timelines, milestones, and success metrics via intuitive dashboards and reports.

Use Cases:

Migrate legacy PBX or contact center platforms to Microsoft Teams
Execute Microsoft 365 tenant consolidations
Transition data and services to Azure or hybrid cloud models
Coordinate large-scale infrastructure upgrades

Trusted by Enterprises That Can’t Afford Downtime.

Journey Automation is built for high-compliance, high-impact environments—where downtime is unacceptable and precision is non-negotiable. Enterprises in sectors such as government, finance, and healthcare trust SOFTEL’s methodology and tools to lead successful migrations that deliver measurable outcomes.

Why Choose SOFTEL?

With over 30 years of experience delivering enterprise transformation, SOFTEL combines deep systems integration expertise with a focus on operational excellence. Journey Automation is the result of this heritage—a production-grade platform engineered to simplify the most demanding migration journeys.

Journey AutomationSOFTEL Communications Inc.

Journey Automation

SOFTEL Communications Inc.

Journey Automation

SOFTEL Communications Inc.

Journey Automation
SOFTEL Communications Inc.