The Wysdom Operations Center is a chatbot analytics software that equips chatbot teams with the insights they need to deliver exceptional experiences with Conversational AI.

Why Operations Center?

See the entire conversation journey

• Centralize data from Conversational AI, and live agent conversations in one place
• Access and analyze conversation data from all platforms, channels, and services in one place, without having to rely on other teams or systems
• Filter, drill, and explore conversation data without having to extract and manipulate the data in third party tools

Get a handle on how your bot is performing

• Get an at-a-glance summary of overall bot performance including customer experience, automation, and live agent experience, then drill into the details
• Search and discover performance details with filters for channel, sub-brands, language, topics, and more
• Understand true containment overall, or at the topic or conversation level with a Wysdom proprietary metric that combines automation and experience

Pinpoint where your bot is struggling

• Identify the real reasons your customers contacted you, using an external topic model
• Explore intent and topic performance based on automation rates, customer sentiment, agent hand off, and more
• Filter, search, drill, and read conversation transcripts without manual effort, to see where conversations went astray

Dig deeper into conversation data

• Uncover missing and trending topics on a daily basis, or longer, as needed
• Independent topic model automatically identifies customer intent based on conversation data
• AI topic model with Natural Language Understanding (NLU) automatically recognizes entities and map them to topics

Produce reports your executives will love

• Measure bot automation and customer sentiment using signals generated directly from the system
• Track bot performance over time, including forward looking impact of planned changes
• Track financial savings against live agent channels, and overall

Have questions about the Wysdom Operations Center, or are curious to see it in action?

Visit our website for more information, or book at demo at wysdom.ai/operations-center-demo

About Wysdom AI

Wysdom AI is a Conversational AI analytics and optimization company. We are the experts in bot management software and solutions, helping bring clarity to bot performance after launch. AI is at the center of our analytics software, including conversation topic modeling, user behavior and sentiment, and automation. In addition, AI is used to analyze the performance and experience provided by the virtual agent. www.wysdom.ai