Lakeside Software, the leading IT data intelligence company, has launched its SysTrack Intelligence Package, adding AI insights to its endpoint data collection and analysis. This new offering helps organizations proactively anticipate and mitigate IT issues before they escalate, leading to several new contracts and significant pipeline growth.

By integrating artificial intelligence and machine learning (AI/ML), the SysTrack Intelligence Package can analyze patterns and trends within vast datasets faster than ever. The sophisticated ML model in the Anomaly Detection feature proactively identifies potential issues, reducing tickets, mean time to resolution, lost productivity, and overall disruptions to mission-critical systems. Additionally, the embedded generative AI in the Intelligent Support feature acts as a virtual assistant for the help desk, providing guidance on company-specific IT challenges and troubleshooting.

Success Stories

Early adopters in finance, technology, healthcare, law, and transport have seen substantial benefits, including faster root cause analysis, reduced help desk tickets, and improved employee experience. Customers leveraging the SysTrack Intelligence Package have already achieved significant savings and operational improvements.

• One of the world’s largest airlines, with over 100,000 employees, streamlined operations using SysTrack data, saving hundreds of man-hours and enhancing passenger experience by resolving electronic sign outages. With the SysTrack Intelligence Package, the airline could run natural language queries to quickly pull real-time insights from all endpoints, making war room operations more efficient.
• A leading global law firm addressed rising computer complaints by leveraging SysTrack’s AI and predictive analytics, pinpointing and fixing a CPU issue from a common video driver. This restored productivity for 10% of its workforce and avoided up to 800 tickets.

“Lakeside has long been the leader in end-user experience monitoring,” said David Keil, CEO of Lakeside Software. “SysTrack, our flagship product, offers unparalleled visibility and control over IT environments. With the SysTrack Intelligence Package, customers receive better accuracy, faster resolutions, fewer problems, and a path to autonomous IT.”

Learn more at AIThatSpeaksIT.com.