Boost your Digital User Experience of Microsoft 365 applications by first-class Digital Experience Monitoring.

Key Features

• Active end user experience monitoring of Microsoft 365 services
• Tenant & directory specific monitoring
• Teams, SharePoint Online, OneDrive and Office Platform monitoring
• Built on Azure & Azure Monitor integration
• Active monitoring for sites, internet breakouts and user device locations
• Multi-Tenant support
• Microsoft 365 Services Level Reports
• Secured through the Azure platform
• Touch-less deployment

Key Benefits

• Immediately know when your users, clients and customers are affected
• Save time during disruptions by root-cause analysis, including your network
• Understand if Microsoft and service providers meet their SLA for YOUR services

Visualization Options

• Data stored in Log Analytics for universal use
• Use Kusto Query Language (KQL)
• Support of Azure Metrics Explorer
• Preview ships with Workbook examples
• Custom integration into Power BI

Prerequisites

• Active account on the NiCE Portal
• Access rights for the NiCE Active 365 Monitor for Azure granted
• NiCE Active 365 Collector VM deployed based on Quick Start guide
• Administrator login rights for this VM
• NiCE Active 365 Collector VM reaches the NiCE Portal on port 443 (HTTPS)

You can reach the NiCE Customer Portal at https://portal.nice.de.
Express your interest via your portal account, section ‘access rights’, or by writing to solutions@nice.de.

Resources

• NiCE-Active365-AzureMonitor-Overview-2020Q3.pdf
• NiCE Active 365 Monitor for Azure Webpage
• NiCE Customer References
• Tutorial on M365 DEM