Cyberbank Konecta is Technisys's conversational AI engine that empowers banks and financial institutions to engage and delight customers with a personalized experience at every stage of their journey, across any digital channel. The Cyberbank Konecta personal virtual assistant understands customer sentiment, responds like a human, and reflects the financial instituions brand persona.

Every customer has different needs and goals. That’s why Cyberbank Konecta analyzes emotions in human language in real time and responds in an empathic way to help ensure a great customer experience. Great customer service requires understanding and solving problems in the most efficient way possible. When an inquiry is complex and requires human interaction, Cyberbank Konecta can seamlessly and transparently transition between users. When it makes sense to connect with a live person, Cyberbank Konecta adds secure video calls directly to the contact center -- no app to download or install required.

With Cyberbank Konecta, banks and FIs can:

Strengthen customer engagement. Enable a custom AI engine that recognizes speech and text, understands intent, deciphers different languages and knows when to provide AI or human-based support for every customer engagement.
Deliver an omni-channel experience. Enhance team capabilities with an AI engine that works seamlessly across all digital channels.
Reduce customer support costs. Let the AI virtual assistant manage 80% of frequently asked questions, and let agents manage the remaining 20% to help customers who need personal attention.
Respond to new user requests, effortlessly. Create and train the AI virtual assistant to meet specific customer needs with Cyberbank Konecta's easy-to-use interface.
Provide continuous customer care - 24/7. Deliver consistent and reliable customer assistance whenever customers need it.
Capture valuable customer data instantly. Learn from every customer interaction and refine customer engagements in real time.

Cyberbank KonectaTechnisys

Cyberbank Konecta

Technisys

Cyberbank Konecta

Technisys

Cyberbank Konecta
Technisys