Cloud-Native Compliance Recording and Analytics

ASC Neo Cloud Services offers secure, tamper-proof, encrypted recording, quality management, and analytics. The solution is delivered directly from the Microsoft Azure Cloud.

Neo Cloud Services ensures compliant archiving and provides audit-ready access to all communications, including voice, video, screen, and chat.

Neo Cloud supports audit-ready recording, continuous quality improvement, and smart insights through integrated AI, whether in financial services, contact centers, or the public sector.

Why Choose ASC Neo Cloud Services

Fully managed in Azure: No infrastructure or maintenance – fast and scalable deployment.
Omnichannel compliance recording: Capture and archive conversations across all media types.
AI-powered analytics: Detect trends, sentiment, and risk indicators automatically.
Built-in quality management: Evaluate service quality with scorecards, templates, and dashboards.
Certified security: Encrypted, geo-redundant Azure storage with tenant-specific access control.
Region-specific hosting: Choose your preferred Azure region to meet data residency needs.

Key Features

Legally compliant recording for voice, video, chat, and screen

Geo-redundant storage with full encryption
Intelligent transcription, keyword spotting, and policy-based risk alerts
Quality monitoring with evaluation workflows and score-based assessments
Configurable retention periods and audit logs

Use Cases

Financial Services: Record, encrypt, and archive communications in compliance with strict regulations such as MiFID II, Dodd-Frank, PCI-DSS, and FCA. ASC Neo Cloud Services provides tamper-proof storage, audit-ready access, and customizable retention policies – ideal for banks, investment firms, and insurers operating in highly regulated environments.
Contact Centers: Ensure communication quality and consistency through automated quality management tools. Evaluate agent performance, detect deviations from internal standards, and use AI-based analysis to improve service and regulatory alignment.
Public Safety & Healthcare: Securely record mission-critical communications and sensitive interactions in line with industry-specific requirements such as HIPAA, GDPR, or national security standards. The solution provides encrypted, geo-redundant storage and ensures that only authorized users can access protected data.

Why choose ASC?

ASC is a leading provider of software and cloud solutions for omnichannel recording, compliance, and AI-based analytics with over 60 years of experience in communications. With subsidiaries in 15 countries, ASC delivers secure, regulation-ready recording solutions that help businesses meet global compliance standards.

ASC Neo Cloud Services – Compliance & Analytics in the Azure CloudASC Technologies AG

ASC Neo Cloud Services – Compliance & Analytics in the Azure Cloud

ASC Technologies AG

ASC Neo Cloud Services – Compliance & Analytics in the Azure Cloud

ASC Technologies AG

ASC Neo Cloud Services – Compliance & Analytics in the Azure Cloud
ASC Technologies AG