Compliance recording, analytics, and quality management as services from the cloud
ASC operates its neo cloud on Microsoft Azure and provides (compliance) recording, quality management, and analytics as a service from the cloud. Therefore customers such as financial institutions, contact centers or public safety organizations are able to record and archive all communication channels. Also service providers and system integrators can add recording, quality management, and analytics to their portfolio and expand their business as they grow. The security of customers’ data is of utmost importance especially when saved in the cloud. Professional encryption methods on a tenant basis and comprehensive management of access rights guarantee the protection of sensitive information.