Minimize time to remediation

On average, remote workers lose 46 minutes each day to slow technology. Leverage ControlUp’s robust analytics to discover problems before help desk calls begin to stack up. ControlUp’s dashboard and reporting helps IT teams find devices and networks that are experiencing problems, keeping systems running smoothly and the workforce productive.

Supporting remote users comes with a host of new technical challenges. ControlUp helps IT teams stay on top of issues with proactive notifications and alerts that supply an early warning about events that could hinder a positive digital experience.

Unforeseen IT issues can cost businesses considerable time and money. On average, employees spend three hours per week trying to resolve technology issues. ControlUp’s script actions accelerate time to remediation to get teams back on track and doing essential work for the business.

Reduce calls to the help desk

Understand issues with local applications. Line of business applications are essential to every organization. ControlUp’s local application reporting takes control over locally installed applications for Windows, macOS, and Linux to help IT teams understand and resolve issues.

Find and fix Unified Communications (UC&C) issues. 56 percent of UC&C help desk tickets take hours to resolve. ControlUp’s advanced unified communications monitoring helps IT teams close tickets faster by helping them understand the causes of poor audio and video quality.

Ensure web applications are running. The number one challenge in supporting SaaS applications is a lack of visibility. ControlUp’s advanced SaaS monitoring capabilities give technology teams line of sight into physical endpoints and applications

Support employees working from anywhere

ControlUp helps IT teams gain an understanding of the ways their workforce is using their devices and applications. Tracking user activity analytics and capturing user behavior helps IT teams ensure employees have access to and are using applications that best meet their needs.

While employees working from home can feel out of touch with their companies, having technology issues on top of that can be even more frustrating. ControlUp keeps a pulse on employee satisfaction with qualitative sentiment feedback and analysis to ensure that employees have a positive quality of work experience.

Most of the time, employees do not understand the IT problems they’re facing. ControlUp remote assist and control allows IT to experience and manage the problem firsthand, which significantly reduces the time to remediation.