Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI.

Language Support: The system can also analyze calls in English, Hindi, Spanish & 70 other languages.
Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them.
The system supports both native and custom integrations. Any custom integration has a TAT of fewer than three days as the system is highly flexible.When and where can Convin be used?
Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases.Outcomes: Transform your Contact Center
Convin improves agent performance, enhances customer experience, and increases conversions.