Ticketing As A Service is a Microsoft Teams Ticketing System that allows you to boost your company efficiency and productivity by managing your service desk incidents & requests.

Requests to other Teams can easily be forgotten or lost among other tasks, leading to poor service and waste. By rolling out a Ticketing As A Service in your company, you empower your Teams to deliver great services to the rest of the employees.

Trust the only ticketing system that has achieved Microsoft 365 Certification to keep your data secure, confidential, and compliant.

Key Benefits:

• Keeps Records and keeps you Organized
• Helps Prioritize Requests
• Creates Easy Communication
• Accelerates Resolution
• Tracks Time which enables Performance Analysis
• Support multi-languages (English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi)

The Ticketing As A Service is NOT ONLY for the IT Team. No matter what your industry is and company size, any Team that provides an internal service to the rest of the employees can benefit from Ticketing As A Service. Here are few examples:

• HR team: raising claims / submitting questions such as leave request balance, about insurance benefits
• Marketing team: submitting requests such as creation of new marketing tool, design
• Legal team: submitting request such as drafting / reviewing contract
• IT Help desk: submitting requests / issues / incidents such as bug in a software, trouble with the printer, purchase of new laptops

Features Integrated with Microsoft Teams:

Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed since inception to work within Microsoft Teams, which brings a set of unmatched benefits:

• Microsoft Teams Native Development
• Simple & Intuitive UI
• Multi-Channels
• Web, Desktop & Mobile App Ready
• Microsoft Single Sign On
• Microsoft 365 Security & Compliance
• Microsoft Azure High Availability
• Ready for Analytics