AI-driven identity services across the physical and virtual worlds to allow users to choose the client journey and get routed to the correct queues, either virtual (MS Teams) or physical.

SMART Queue Management is built on the SMART Recognize App, part of the VISION.ai platform.

Built on the VISION.ai platform SMART Queue Management leverage the SMART Recognize SaaS service to identify the user and provide the required queue journey based on their biometric identity.

The link between SMART Queue Management and the VISION.ai Platform

The VISION.ai Platform, and the associated SMART Recognize SaaS application, automates the Onboarding and Verification, Document Scanning and Presence Management of people. Using advanced Artificial Intelligence Identities are onboarded and verified within a minute, performing multiple cross-checks for Bullet Proof Verification. Identities and Presence are then managed seamlessly over mobile, Kiosks or in-vehicle devices. Users can be prompted to supply more information, including scanning documents and forms which are automatically classified and made searchable. The Liveness and presence of someone on the platform can be verified and proven at any time, in any location, in a few seconds. And by using our deep integration engine, the results of a check-in or Presence Verification can drive business processes, from proving attendance to tracking rides on transport to checking in at a store. The Mint SMART Identity platform is an advanced, AI-driven, all-in-one identity, presence, and information management platform.

Using SMART Queue Management

Upon recognition via the SMART Recognize SaaS application, the user will be provided with ability to select the customer journey or the appropriate outcome they are seeking.  From there the solution will put the user into the appropriate queue(s) to reach this outcome through a managed and AI driven journey. This service and application leverage Azure Cognitive services, Modern Application Services in combination with Azure AAD. The ability to get a Nett Promoter Score (NPS) post the journey, if applicable is facilitated with Microsoft Forms.

Click on 'GET IT NOW' to activate SMART Queue Management.