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ice Contact Center

ComputerTalk Technology

ice Contact Center

ComputerTalk Technology

ice is a multimedia contact center for the Microsoft 365 platform, including Teams, Dynamics, and Azure Cognitive Services. It provides full ACD, IVR, reporting, monitoring, and recording.

Use Azure AD to manage user access and enable single sign-on with ice Contact Center. Requires an existing ice Contact Center subscription.

* Enterprise Single Sign-On - Azure Active Directory supports rich enterprise-class single sign-on with ice Contact Center out of the box. Users sign in using their organizational accounts hosted in Active Directory.

* Easy Configuration - Azure Active Directory provides a simple step-by-step user interface for connecting ice Contact Center to Azure AD.