https://store-images.s-microsoft.com/image/apps.46967.b52913cd-87de-42b5-b630-bb32654e055b.60d7ca1c-b315-49c6-9516-72f0295c6ed0.a93a0aaf-5ec3-4fb3-9232-c90920a6274d
SHI Azure Managed Services
SHI International Corp
SHI Azure Managed Services
SHI International Corp
SHI Azure Managed Services
SHI International Corp
Choose between two tiers of service, Professional or Managed, depending on how much support you would like. Both tiers include a Technical Account Manager from SHI.
Basic Tier
Our Basic tier is for customers that are purchasing their Azure infrastructure from SHI under the Microsoft Cloud Solution Provider program.
Service includes:
- Level 1 technical support of the Azure Platform with escalation to Microsoft
Professional Support Tier
Our Professional tier is designed for customers that need access to additional cloud architect expertise for design and issue resolution.
Service includes:
- Cloud architect level technical support of the Azure Platform
- Designated Technical Account Manager assigned to your organization
- Annual Cloud Architecture Reviews to ensure that you're following best practices
Managed Tier
Our Managed tier is designed for customers that would prefer that SHI manage and operate the cloud environment on their behalf. Let us worry about backups, monitoring, and day to day management of the environment.
Service includes:
- All of the features of the Professional service level plus
- Support and management for a designated list of operating systems
- Onboarding program to define a list of runbooks
- Best practice configuration of Azure services
- Patch management for designated operating systems
- Monitoring for automated alerts based on system events and defined metric criteria
- Deployment of new infrastructure based on agreed upon Customer service runbooks
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Service Guidehttps://store-images.s-microsoft.com/image/apps.46727.b52913cd-87de-42b5-b630-bb32654e055b.60d7ca1c-b315-49c6-9516-72f0295c6ed0.1c7eec4c-5f9c-4dcb-a2dd-533f4842afce
https://store-images.s-microsoft.com/image/apps.46727.b52913cd-87de-42b5-b630-bb32654e055b.60d7ca1c-b315-49c6-9516-72f0295c6ed0.1c7eec4c-5f9c-4dcb-a2dd-533f4842afce