The Problem

Traditional incident tracking tools are text-based systems to record updates in a linear way, with many pain points:

• Slow communications: Incident tickets get long & convoluted for complex problems with multiple investigators, and take up too much time to read & understand.
• Unreliable keyword searches: If a similar problem happens again, prior incidents are searched to check if they can help, but manual keyword searches are highly dependent on the user's skill level. 
• Inefficient knowledge reuse: If found, past incident reports need to be read (again!) to understand the earlier symptoms & actions. This process is inefficient & delays resolution.

Our Solution 

smartQED transforms the problem-solving process with its ML-powered visual workspace combining Investigation Maps™ & Machine Learning for faster collaboration & quicker resolutions by teams. Here’s how: