AI-First Omnichannel Cloud Contact Center for Enterprises

Tailored for large-scale enterprises looking for an AI-powered, omnichannel cloud contact center. It's the perfect solution for businesses seeking a combination of high performance, scalability, and innovative technology in their customer communication processes.

Highlights:

Advanced AI Capabilities: Utilize AI-powered bots for efficient query handling, allowing agents to focus on more complex customer conversations
High Scalability: Manage large-scale operations with up to 20,000 users
Robust Compliance and Reliability: Built on a solid foundation, the software ensures consistent performance, scalability, and adherence to regulatory standards.
Omnichannel Support: Support across webchat, mobile chat, SMS, WhatsApp, and more, with predefined templates for quick support setup.

What you get with our Enterprise Contact Center Solution?

Optimized Customer Engagement: Skill Level Based Routing ensures customers are connected with the most qualified agents, enhancing resolution quality and satisfaction.
Customer Convenience: Virtual Queue reduces wait times and improves the overall call experience by allowing customers to receive callbacks at their convenience.
Data Privacy: User Access Management provides robust control over data access, ensuring privacy and compliance.
Increased Agent Productivity: Dialer Plus & Intelligence Capabilities empower agents with advanced tools to manage calls more effectively and efficiently.
Peak Performance: Granular Fine Tuning allows for ultimate optimization of operations, ensuring peak performance tailored to specific needs.
Engaging Visual Support: Video APIs & SDKs enable real-time visual assistance, offering a more engaging and effective support experience.
Comprehensive Quality Monitoring: Video Reports, Recordings, QA, and Scoring ensure high-quality conversations and continual improvement.
Increased Efficiency: Blending capability allows for seamless integration of inbound and outbound communication, enhancing operational efficiency.
Brand Alignment: Brand Consistency through White Labeling ensures every customer interaction is in line with your brand identity, enhancing recognition and trust.

Exotel Enterprise Contact CenterExotel

Exotel Enterprise Contact Center

Exotel

Exotel Enterprise Contact Center

Exotel

Exotel Enterprise Contact Center
Exotel