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Spark Interactive Voice Response (IVR)

Global Wavenet Pte Ltd

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Spark Interactive Voice Response (IVR)

Global Wavenet Pte Ltd

Futuristic & Resourceful Media Platform to Handle Voice Calls

Wavenet’s Spark Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system which is highly robust and is capable of handling thousands of simultaneous calling endpoints to serve even the largest of subscriber bases. It offers optimised utilization and smart allocation of network resources, assisting operators to balance resource pools for effective service delivery and revenue generation.

Spark IVR Platform allows intelligent resource management, reporting and activity logging that makes service maintenance simpler as it’s a single platform for all voice solutions. Unlike traditional silo-based voice application platforms, Spark consolidated architecture facilitates greater scalability and simplified resource management to handle greater call volumes with available resources.


Features and Capabilities

  • SIP server Support

  • Early Media Support

  • Silent Detection

  • Call Transfer

  • Play media and record

  • Customized call flow creation

  • Access number management

  • Whitelist/Blacklist management

Product Elements

  • Easily Accessible GUI Feature for Managing and deploying the entire Spark suite

  • Interoperability with other third-party systems

  • High Scalability due to its feature flexibilities

  • API driven architecture to cater higher connectivity needs

  • Containerized architecture solution


Deployment in Kubernetes (K8s)

Kubernetes for Spark IVR enables faster and more efficient VAS orchestration whilst automating deployments through the CI/CD pipeline. Wavenet kVAS can easily be deployed on any already available Cloud environments, be it private or public cloud.

Saiba mais
User Manual IVR Product Brochure
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