https://store-images.s-microsoft.com/image/apps.17104.0cfe7b56-50ef-4d47-adb9-a37b692cdf40.b568c387-fe00-442e-ac9a-d83b4f35e1a0.bef19bf5-9192-4309-b1e9-57c0234acdd7
Contact Center AI - US
Nuance
Contact Center AI - US
Nuance
Contact Center AI - US
Nuance
Contact Center AI for conversational engagements, biometric authentication, and agent efficiency
It’s your contact center, only smarter. Nuance Contact Center AI adds an intelligent engagement layer to your contact center operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.
Now more than ever, customers demand convenience. And today, convenience means providing effortless, intelligent, conversational interactions in whatever channel your customers prefer. But chances are that developing the advanced conversational AI capabilities you need isn’t exactly your core business. Luckily, it’s ours. With our APIs, you get open, fast, and flexible access to the cutting-edge AI, speech, and natural language understanding technologies we’ve spent decades perfecting—without the time, cost, and effort of building them in-house.
Ride our innovation wave, with award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency. Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite.
Benefits:
- Improve customer engagements: Deliver conversational engagements on every channel and maintain the context of the conversation throughout the customer journey. Enable asynchronous conversations to handle growing contact volumes without increasing headcount. And provide effortless authentication from multimodal biometrics security solutions.
- Increase agent efficiency and revenue: Empower agents to work more efficiently with next best action recommendations, coaching, and tools to better manage every customer interaction, improving CSAT, reducing average handle time (AHT), and accelerating post‑engagement wrap‑up. Use AI to deliver relevant cross‑sell offers to boost revenue.
- Reduce costs: Create engaging self‑service experiences customers love, increasing containment rates and reducing call volumes. And integrate your Nuance solutions with any Contact Center as a Service (CCaaS) provider, minimizing migration effort and reducing long‑term TCO.
- Protect investments: Deploy your solutions on‑premises, in our cloud, in the cloud of your choice, or adopt a hybrid approach. Reuse applications easily with no need to rewrite if you switch cloud providers. And build on your existing Natural Language Understanding (NLU) and IVR investments to reduce the time and cost of moving to the cloud.
- Maintain great experiences: Migrate to a new cloud provider without breaking the customer experience by starting over with applications and throwing out valuable work, learning, and optimizations. Give your customers a continued great experience without a reducing containment or increasing escalations.
- Prevent fraud and protect your brand : Intelligent, AI‑powered fraud prevention detects 90% of fraud, reducing fraud losses by 92% and mitigating reputation damage. Efficient fraud analysis tools cut detection delays by 95% and help fraud teams uncover lesser‑known attack vectors.
https://store-images.s-microsoft.com/image/apps.5961.0cfe7b56-50ef-4d47-adb9-a37b692cdf40.5edd150e-33b3-407a-978c-eb26649751d1.6822c067-2a3c-4fe1-b7d4-09135e747140
https://store-images.s-microsoft.com/image/apps.5961.0cfe7b56-50ef-4d47-adb9-a37b692cdf40.5edd150e-33b3-407a-978c-eb26649751d1.6822c067-2a3c-4fe1-b7d4-09135e747140
https://store-images.s-microsoft.com/image/apps.37066.0cfe7b56-50ef-4d47-adb9-a37b692cdf40.979fba56-b05b-46fc-85f9-07a354f9645b.f9b1bbc9-b513-4ce9-affd-bbd1724cb6cf
https://store-images.s-microsoft.com/image/apps.58325.0cfe7b56-50ef-4d47-adb9-a37b692cdf40.979fba56-b05b-46fc-85f9-07a354f9645b.fbb4d711-0d81-4505-96eb-e8d2951cdacf