EKAA, an IT service management chatbot on Microsoft Teams, amplifies ITSM workflows with an AI-powered conversational interface. It streamlines ITSM workflows by raising tickets, performing actions on them, checking the ticket status, connecting with live agents, and performing other ITSM scenarios from one single interface.

Specific Features:

Persona Based Access
Increased Engagement with Enterprise Systems
Enterprise Collaboration
Enabled for Microsoft Teams
Intuitive flows for busy executives
Seamless integration with LOB Apps and Enterprise Apps
Built for mobile
Modern User Experience

Maximize Your Business Value with EKAA

Increased Employee Engagement
Simplification of Complex Business Processes
Better User Experience
Better Visibility
Improved Customer Service
Micro-analytics
Effective Cost Management
Measurable Employee Engagement

Core Benefits

Increased Work Agility
One Single Hub for Teamwork
Secure Operations
Instant Notification Alerts