The Wavenet Spark Suite is a complete media solution platform offering advanced IVR and voice services. Spark enables communication service providers (CSP) and mobile operators to offer clients a superior experience when delivering IVR, RBT, Continuation services and Call Back Manager services.

Wavenet’s Spark suite offers CSPs a consolidated media solutions delivery platform and comprises four solution streams – IVR, ringback tone, continuity service which compromises of zero balance, miss call generator, call collect, give me Balance and call back manager which compromises of voicemail services and missed call alert service.

Product Elements

Easily accessible GUI feature for managing and deploying the entire Spark suite
Interoperability with other third-party systems

High scalability due to its feature flexibilities
API-driven architecture to cater to higher connectivity needs
Containerized architecture solution

Spark Modules

Interactive Voice Response (IVR) - Helps to attend and re-direct callers to the most suitable menu
Ring-Back Tone (RBT) - Plays a tone for the caller to listen until the receiver answers the call
Missed Call Alerts (MCA) - Initiates a notification when the receiver is unreachable by call
Missed Call Generator (MCG) - Initiates a notification to call back when caller balance is insufficient
Voice Mail Service (VMS) - Accommodates caller to leave a message into voicemailbox when the receiver is unreachable by call
Give Me Balance (GMB) - Allows mobile subscribers with insufficient balance to request a loan or funds from the receiver to initiate a call
Zero Balance (ZB) - Allows mobile subscribers with insufficient balance to request a loan from the operator to stay connected

Deployment in Kubernetes (K8s) - Kubernetes for Spark enables faster and efficient VAS orchestration whilst automating deployments through the CI/CD pipeline. This capability is currently available for Voice Mail Service (VMS) and Miss Call Alert (MCA). Spark roadmap is also planned to ensure Kubernetes compatibility is offered across all of our Spark Suite Modules such as Ring Back Tone (RBT), Miss Call Generator (MCG) and Zero Balance (ZB).

SparkGlobal Wavenet Pte Ltd

Spark

Global Wavenet Pte Ltd

Spark

Global Wavenet Pte Ltd

Spark
Global Wavenet Pte Ltd