Why Choose Indeno for Azure Managed Services?

A well-managed Azure Cloud environment is essential for maximizing your cloud investment and staying competitive in today’s fast-paced digital landscape. At Indeno, our Azure Managed Services provide comprehensive administration, engineering, and integration support to help you continuously innovate on your digital transformation journey.

Our Professional Services go beyond just technical support—we act as your central point of contact for all IT-related inquiries. Our team excels in change management, incident resolution, and ongoing support, ensuring your Azure environment is not only stable but optimized for performance and security.

Service Excellence and Continuous Improvement

At the core of Indeno’s Azure Managed Services is a commitment to service excellence and continuous improvement, always aligned with your business strategy and goals. Our services support all Azure IaaS, PaaS, and SaaS offerings, including networking, virtual machines, web applications, data platforms, and Kubernetes/containers.

Key Service Pillars

Infrastructure Management: We manage and maintain the underlying Azure infrastructure, including servers, storage, and networking components. This covers tasks such as patching, monitoring, and ensuring high availability, so your environment runs smoothly and efficiently.

Application Management: Indeno provides end-to-end management and monitoring of your Azure-deployed applications. From deployment and scaling to performance monitoring and troubleshooting, we ensure your applications are always performing at their best.

Security and Compliance: We prioritize security and compliance, implementing best practices, managing access controls, and ensuring your Azure environment adheres to relevant regulations and standards. Our holistic approach to cybersecurity covers everything from core cloud services to end-user devices.

Continuous Monitoring and Support: Indeno offers continuous monitoring of your Azure environment, ensuring proactive detection and resolution of issues. Our support services include incident management, problem resolution, and even 24/7 technical assistance (if needed), so you can have peace of mind.

Cost Optimization: We help optimize your Azure costs by analyzing resource utilization, identifying cost-saving opportunities, and providing recommendations to right-size and optimize your cloud resources.

Backup and Disaster Recovery: Indeno ensures your Azure environment is resilient with robust backup and disaster recovery strategies, including regular backups, cross-region data replication, and swift restoration capabilities in case of an outage or disaster.

Performance Optimization: We focus on enhancing the performance of your Azure infrastructure and applications by monitoring key metrics, identifying bottlenecks, and recommending performance improvements.

Scalability and Flexibility: Our Managed Services provide the scalability and flexibility needed to adapt to your evolving business needs. We enable seamless resource adjustments and ensure your infrastructure grows in line with your business.

Customized Service Tiers

Indeno offers customized service tiers to meet your specific needs:

Basic Tier: For customers requiring Level 1 technical support with escalation to Microsoft, especially those purchasing Azure infrastructure under the Microsoft Cloud Solution Provider program.

Professional Support Tier: Ideal for customers needing expert cloud architect support for design and issue resolution, including a dedicated Technical Account Manager and annual Cloud Architecture Reviews.

Managed Tier: Designed for customers who prefer Indeno to manage and operate their cloud environment, including full support for backups, monitoring, and day-to-day management. This tier includes best practice configurations, patch management, and automated alerts based on system events.

Explore our Professional Services to learn more about how Indeno can be your trusted partner in managing and optimizing your Azure environment.