Chatbot use varies depending on the function of a government body. Here are just some general benefits to citizens:

·       Citizens can get a quick access to public data.

·       They can submit complaint request online.

·       Form submission can be done through the bot

·       It will also help people save time.

·       People can get assistance in their native language.

·       Helps people to get rid of a traditional way of communication through phone calls and emails.

Only existing/whitelisted user can access chatbot support