Application & Platform Monitoring & Enterprise Support

At Altron, we deliver a robust managed service centered around comprehensive monitoring and observability on the Azure platform, designed to effectively support complex systems and ecosystems.

As systems evolve and migrate, they often become more intricate, with microservices that can limit visibility and impact SLAs if not carefully managed. Recognizing this challenge, we treat monitoring and observability as a primary focus rather than just a support component.

Our approach integrates both people and tooling, with a standardized methodology across our teams. We view observability as a holistic ecosystem of tools and processes working in harmony to continuously enhance Mean Time to Repair (MTTR).

Many current monitoring support teams struggle with low efficacy, leaving unknown errors that cause customer pain without visibility. We address this by ensuring that information is not only captured but also searchable and actionable. Our ongoing process involves digging deeper into data to refine and improve alerting mechanisms.

In essence, our managed service offers a dedicated focus on observability, ensuring that your systems are monitored effectively and that visibility into performance and issues is maximized.

Our comprehensive services provide a faster, more holistic view of your applications and environments, incorporating compliance, availability, quality, and security. By leveraging automation and analytics, we offer proactive, actionable insights that lead to effective management and cost efficiency. Our offerings include 24/7 managed services with a shared or dedicated delivery model. Altron Digital Business handles application support by providing full stack observatory and monitoring, ensuring reduced downtime and quick MTTR of your application, network, and servers. We provide service design which includes supplier management, service level management, catalogue management, and availability management. Our service operations include incident management, event management, and problem management. Additionally, we provide critical transition services which include change management, knowledge management, release and deployment management, and configuration management.

At Altron Digital Business, we ensure continual service improvement is adopted throughout our engagement with the customer.