The application of Ιncident Management created by Τeam Candi, helps in the project management process by recording all the processes and actions taken to address and solve critical problems in a business, from how incidents are detected and communicated, who is responsible, what tools are used to and what measures are taken to solve the incident.

Project management procedures are used in many industries and incidents involving them can include anything from IT failure to physical infrastructure maintenance events.

 The Incident Management App, serves all 5 phases of the implementation of a project 

1. Initiation
2. Project planning
3. Execution
4. Monitoring and Controlling
5. Closing

and ensures a number of unique advantages for each organization such as :

• Reduce email exchange by 90%
• Strategic planning, easier execution and completion of the project
• Definition of an action plan & time plan for easier monitoring of the project
• Better management of customers and resources
• Reduction of time &cost
• Categorization of needs and priorities
• Better management of customers and resources
• Cooperation between teams
• Easy monitoring and improvement at every stage of the project
• Simplified control and approvals process
• Creation of quantitative & qualitative KPIs that help in the best & most economical solution of the problem

Business Targets