https://store-images.s-microsoft.com/image/apps.62890.983f06ac-d892-4d47-a3ef-b5f00533cf43.3c0e5d52-a765-431f-baba-960a90d94c5a.43dc0d12-56d2-41fc-a6b2-240ae4f88b42
Contact Center - OpenAI
Celebal Technologies Private Limited
Contact Center - OpenAI
Celebal Technologies Private Limited
Contact Center - OpenAI
Celebal Technologies Private Limited
Elevating Customer Engagement with a comprehensive Open AI Solution
Customer engagement during calls is crucial, yet many contact centers miss the mark, resulting in one-sided conversations and dissatisfied customers.
Celebal Technologies offers a comprehensive Open AI solution, with real-time agent assistance and
dashboards for seamless contact center operations. This empowers agents to provide excellent service
while enabling managers to optimize performance, ultimately enhancing customer satisfaction and
business success.
KPIs:-
- Agent & Manager Dashboard: Monitor & manage performance in real-time
- Call Tagging: Label and categorize calls for further analysis
- Pre-built PBX System Integration: Seamlessly
integrate with existing systems
- Speaker Detection: Identify who is speaking
during a call
- Profanity: Detect and manage inappropriate
language in calls
- Recommendations: Receive actionable
recommendations based on call data
- Speaker Diarization: Identify speakers in calls for
context analysis
- Knowledge Base: Build a repository of insights for
future reference
- Sentiment Journey: Analyze customer sentiment
throughout calls.
- Context Analysis: Understand the context of
customer interactions
- SLA Breach: Ensure adherence to service
level agreements
Business Impacts:-
- Personalized Interactions - 20-30% Faster customer resolution
- Agent Training - 30-35% Reduced agent training time
- Uplevel Self-Service - 50-60% Improved first time resolution
- Less Operation costs - 15-20% Lower labor & operational costs
https://store-images.s-microsoft.com/image/apps.3587.983f06ac-d892-4d47-a3ef-b5f00533cf43.3c0e5d52-a765-431f-baba-960a90d94c5a.32d1fce7-7c34-4557-8487-afaa3b47eb18
https://store-images.s-microsoft.com/image/apps.3587.983f06ac-d892-4d47-a3ef-b5f00533cf43.3c0e5d52-a765-431f-baba-960a90d94c5a.32d1fce7-7c34-4557-8487-afaa3b47eb18