Having your team available for product enhancements, updates and releases are vital for you to grow. Having technical teams and product experts tied up with customer support is a barrier to this. With this managed service, we provide a single point of contact for your customers to access support 24/7 from Cloud Direct's support team. We’ll deal with common first-line queries and triage others off to the right team in your business or 3rd party.

Our Helpdesk as a Service provides you with 24x7 access to Cloud Direct’s Service Desk, supporting all IT incidents and service requests. During onboarding, we configure your user data, define service responsibilities, and align escalation paths with your internal teams and third parties. We also tailor the service catalogue to your needs, covering common tasks like joiners, movers, leavers, and resource provisioning.

Your coders want to be coding and you want to move faster by doing what you do best. A single point of contact helpdesk with triaging in place means your customers get a quicker resolution and your in-house teams are only involved when they need to be. We will work to understand your product, your customer base and common support queries. We will develop a solution that meets your customer requirements and helps you retain the capacity of your in-house teams.

This service includes:

24/7 customer support: A single point of contact is available 24/7 for your end-customers to access support and raise tickets for your application
1st line ticket resolution: Immediate resolution of common issues such as password resets, troubleshooting and FAQs
Ticket management and triage: Ticket monitoring, management, and customer communication through to resolution
White labelled customer support: Our end-customer support is available as a white-label service to integrate with your brand and appear as your company to your customers.

You do what you do best, and we'll take care of your Azure environment, supporting your users and end-customers.

HelpDesk as a ServiceCloud Direct

HelpDesk as a Service

Cloud Direct

HelpDesk as a Service

Cloud Direct

HelpDesk as a Service
Cloud Direct