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Engagely Voice AI Bot
Exponentia DataLab
Engagely Voice AI Bot
Exponentia DataLab
Engagely Voice AI Bot
Exponentia DataLab
Engagely is an enterprise grade, no-code conversational AI platform with omnichannel & multilingual
What is Engagely.ai
Engagely.ai is an enterprise-grade, no-code conversational AI platform with omnichannel & multilingual support. Customers use Engagely.ai for lead generation, customer support & service, agent assist, and improving overall customer engagement.
Engagely AI gives organization's Support/ contact center the AI advantage it needs to upscale your voice-based support for the ever-increasing call volumes with Engagely’s Voice Bot. Engagely.ai helps you extend the limits of what is possible with the best in class Conversational Voice AI much earlier than expected!
Business Challenges
Any B2C organization must maintain a contact call center wherein customers could reach out for their query resolution. As their business grows the team in the contact center must also proportionately grow. These organizations face the following challenges
•24X7
support
•Multi
lingual support – Even if volumes are not there, one has to employ backups in
multiple shifts
•Attrition
rates are as high as 60% - Difficult to ensure quality. NPS score are difficult
to improve.
•Per
call costs are extremely high (Ranges from INR 20 per call to INR 50 per call
depending on the use case and the business positioning)
•Very
high human dependence and related challenges and issues in management
Solution
•Engagely’s
Voice Bot is an AI based contact center automation platform that can automate
customer conversations in both inbound and outbound calls.
•Integrate
with any existing contact center solution such as Avaya, Cisco, Genesys,
Aspect, etc.
•Drives
conversations with customers by talking to any of the internal systems in
client organization (CRM, Ticketing, Core Transactional systems, etc.)
•Holds
conversations in 8+ indic & 9+ International languages
Benefits
•Improved
customer experience
•No wait times, or
•Navigation through complex IVR trees
•No hold time during the call
•Brings
down the per call cost by 60-80%
•Ability
to scale up and down without a lag
•Complete
control on call quality and customer experience
•Deep
conversational insights in real time
For more details visit our page https://www.engagely.ai/voice-ai/
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