Microsoft Teams Call Queue Analytics

Queue Analytics is user-friendly call analytics software designed to provide organizations with advanced insights into their team's call queue & agent performance. With granular metrics, such as caller journey tracking to auto attendants, missed calls, voicemail patterns, and agent productivity, Queue Analytics empowers businesses to enhance customer service and optimize resource allocation.

This offer is ideal for line of business managers, call queue managers, and IT administrators who are leveraging MS Teams or Webex Calling as their calling platform. By addressing the limitations of native UC platform reporting, Queue Analytics delivers customizable reports, compliance-ready data retention, and intuitive dashboards to meet complex operational needs.

Platforms Supported

Why Customers Use ISI for Queue Analytics

Enhanced Decision-Making - Gain strategic insights from detailed call analytics, enabling informed planning and resource allocation.
Optimized Operations - Utilize real-time data to streamline call handling processes, improving efficiency and customer satisfaction.
CX Performance Insight - Access critical metrics for evaluating customer service efficiency and team performance, fostering continual improvement.
Seamless Technical Integration - Benefit from a system that integrates smoothly with existing platforms like Cisco Webex and Microsoft Teams, ensuring technical efficiency.
Advanced Call Management - Empower your team with tools for effective call queue management, from intelligent routing to quality monitoring.

Additional Use Cases

Queue Analytics for TeamsISI Telemanagement Solutions, LLC

Queue Analytics for Teams

ISI Telemanagement Solutions, LLC

Queue Analytics for Teams

ISI Telemanagement Solutions, LLC

Queue Analytics for Teams
ISI Telemanagement Solutions, LLC