The features available in ServiceDesk Plus are listed below.
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Analyze the root cause and reduce repeat incidents in your IT.
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Discover, track, and manage your IT assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
IT project management
Break a full-blown project into milestones and tasks, set roles and provide access permissions, track resource utilization, monitor the overall progress of your IT projects using colored Gantt charts.
Purchases and contracts management
Create POs, manage product catalogs, and automate the approval process. Track IT hardware and software contracts to improve compliance.
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals.
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk using real-time and customizable dashboards.