Sometimes finding the pitfalls in customer service or providing an individual approach to each customer segment becomes challenging.

Phonal Speech Analytics AI enables enterprises to handle these tasks easily and thus get rid of pitfalls in verbal conversations with customers.

Using speech analytics, enterprises could get from +10% NPS, +15% in sales performance and save from $600.000/year due to auto quality assurance of their call center agents.

Questions, most of the call center supervisor can hardly answer are:

Which agents’ actions impact decisions made by customers?
Who of agents really interacts with customers in the worst (or the best) way?
Which customer segment reacts better to a specific proposition?

With us, you become able to

Track both Content and Sentiment for 100% of the calls;
Automatically Reveal Customers' Behavioral Patterns and Dependencies;
Assist your Agents with Real-time Recommendations;
Integrated with the tools and software you use currently.

Features

On-premise Deployment
Integrations with CCaaS
Integrations with BI software
Analysis of Historical Calls Datasets
Real-time Assistance for Agents
GDPR Compliant

Start delivering better customer experience together!

Phonal Speech Analytics AIPhonal Technologies SIA

Phonal Speech Analytics AI

Phonal Technologies SIA

Phonal Speech Analytics AI

Phonal Technologies SIA

Phonal Speech Analytics AI
Phonal Technologies SIA