Basic Tier

Our Basic tier is for customers that are purchasing their Azure infrastructure from SHI under the Microsoft Cloud Solution Provider program.

Service includes:

Level 1 technical support of the Azure Platform with escalation to Microsoft

Professional Support Tier

Our Professional tier is designed for customers that need access to additional cloud architect expertise for design and issue resolution.

Service includes:

Cloud architect level technical support of the Azure Platform
Designated Technical Account Manager assigned to your organization
Annual Cloud Architecture Reviews to ensure that you're following best practices

Managed Tier

Our Managed tier is designed for customers that would prefer that SHI manage and operate the cloud environment on their behalf. Let us worry about backups, monitoring, and day to day management of the environment.

Service includes:

All of the features of the Professional service level plus
Support and management for a designated list of operating systems
Onboarding program to define a list of runbooks
Best practice configuration of Azure services
Patch management for designated operating systems
Monitoring for automated alerts based on system events and defined metric criteria
Deployment of new infrastructure based on agreed upon Customer service runbooks

SHI Azure Managed ServicesSHI International Corp

SHI Azure Managed Services

SHI International Corp

SHI Azure Managed Services

SHI International Corp

SHI Azure Managed Services
SHI International Corp