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osTicket is an open-source helpdesk management solution that offers various features for ticketing, customer support, and issue tracking. It allows you to streamline support operations and improve customer satisfaction by providing a robust platform for managing customer inquiries and service requests.

• Customizable ticketing system with configurable forms and workflows.
• Automated ticket routing, assignment, and escalation based on predefined criteria.
• Email integration to capture and manage support requests from multiple email accounts.
• Rich text HTML formatting for ticket responses and internal notes.
• Support for canned responses to streamline common inquiries.
• Comprehensive reporting and analytics to track performance and customer satisfaction.

Credentials for accessing osTicket are stored securely within the credentials.txt file located in the /var/www directory.

# To access the osTicket web installer, navigate to http://your-server-ip/osTicket in your web browser and follow the installation steps.

Disclaimer: osTicket is provided "as is," without any warranty, express or implied. Users utilize this software at their own risk. osTicket is an open-source project and is not affiliated with, endorsed by, or sponsored by any company. The developers and contributors to osTicket hold no responsibility for any damages, losses, or consequences resulting from the use of this software. Users are advised to carefully review and comply with licensing terms and any applicable regulations while using osTicket.