Add AI to your customer support

Significantly reduce customer support costs, while increasing customer satisfaction with an AI chatbot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off. 

Azure consumption commitment benefit

This service will contribute towards your organization's Microsoft Azure consumption commitment if your organization has one of these agreements:

• Microsoft Azure consumption commitment (MACC)
• Azure commit to consume (CtC)

So much more than a simple FAQs chatbot

Bring a new dimension to your up-sell, cross-sell, and lead-generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions.

It’s not all artificial

Keep the human touch. Allow the chatbot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary.

Lots and lots and lots of channels

Support your customers by using a chatbot over any of their favorite communication channels – including WhatsApp, Messenger, Viber, Telegram, LiveChat, SMS, RCS, and Google’s Business Messages.

Features

• Rule-based chatbot
• AI chatbot
• Drag-and-drop editor
• Secure authentication
• Seamless agent takeover
• Integrations
• User Analytics
• Conversational Insight